If you'd like to know in advance everything there is to know about Preorder merchandise from Calendars.com, here you go! Below is all the information you need. If you have a question that wasn’t answered here, feel free to email us at gethelp@calendars.com..
- Can you tell me how preorder works?
- Why do you offer "preorder"?
- When is my credit card charged for a preorder item?
- Can I ask you for updates on the progress of my preorder?
- Can I cancel my preorder?
- Can I return the item that I preordered once I receive it?
- Can I place one order that includes both preorder and in stock items?
- I’ve placed a preorder that says it will ship in 2-8 weeks. Can I add calendars to that existing preorder?
- I have a preorder that also contains in stock items. Can I have the in stock items ship early?
- I placed a preorder and it shipped earlier than expected! Nice. How’d that happen?
- Is it possible for a preorder to "sell out"?
Can you tell me how preorder works?
Yes. And if you have more questions, read on!
Items that have not yet been received from the publisher or supplier will be marked as 'Preorder'. Each product detail page will include an estimated 'Ships After' date for the item. Please note these dates are subject to change. If you decide to place an order, we will capture funds at the time of purchase and ship your items once they come into stock. We will notify you and issue you a prompt refund if your preorder item(s) cannot be fulfilled.
In general, if your order contains preorder merchandise, we will hold your order until all items are in stock and available to ship until mid-October. After mid-October, we will ship in stock items as they arrive. Before mid-October, there are exceptions where we will ship your item immediately: If your order contains in stock gift items, games, toys, perpetual undated calendars, or calendars whose start date begins within 10 days of your order. If you need your items immediately, we are happy to ship all available, in stock items upon request.
Why do you offer "preorder"?
Many of our titles sell out each year. We are a highly seasonal business so we choose to offer preorder to allow customers to reserve their calendars early in the year. This makes sure they begin the new year with the perfect calendars.
Please note that not all calendars will be offered for pre-order. For example: some calendars ship to our warehouse really quickly and are in stock at the time they are added to our website. This process depends on the publisher or vendor that we receive the calendars from.
When is my credit card charged for a preorder item?
All funds are captured for orders at the time of purchase. Previously we authorized at the time of purchase and collect funds upon shipment, however our processes were changed in August 2022 based on customer feedback.
Can I ask you for updates on the progress of my preorder?
Totally. Of course. Feel free to contact us.
We will also proactively send monthly email updates about preorder items.
Can I cancel my preorder and receive a refund?
You bet. Contact us via live chat or give us a call and we’ll make it happen.
Can I return the item that I preordered once I receive it?
Yes. You can find our return instructions here.
Can I place one order that includes both preorder and in stock items?
Yes! You can put these in the same order. However in mid-October if any orders still contain preorder items, we will ship in stock calendars to ensure that they arrive in plenty of time before the holidays. Preorder items will then ship as they arrive to our warehouse.
I’ve placed a preorder that says it will ship in 2-8 weeks. Can I add calendars to that existing preorder?
No, unfortunately you cannot add to an existing order without the assistance of a Customer Service agent. You have two options in this case: 1) You can place a second order for the item(s) you wish to add to your order. or 2)You can call in and talk to one of our Customer Service agents and have them do that for you.
I have an order that contains both preorder and in stock items. Can the in stock items ship early?
Yes. Most of the time, in stock items will split and ship to you automatically The exception is next year calendar titles, which will be held until fall to ship together. If you wish to have your order split so in stock items ship immediately, please contact customer service.
I placed a preorder and it shipped earlier than expected! Nice. How’d that happen?
Congratulations! Occasionally one of our publishers may be able to get an item to us earlier than they estimated. We ship those calendars out to you as quickly as we can. Orders are filled on a first-come-first-serve basis.
Is it possible for a preorder to "sell out"?
Yes, it is possible for a preorder item to "sell out". If that happens, we will fill the first orders that we have for that product as soon as we can. The other orders will be held pending a new shipment of merchandise or, if no other merchandise will be received, you will be notified by email that we were unable to fulfill your item(s) and that we have refunded you.
